{
  "title": "Procurement process feedback survey",
  "questions": [
    "Was it clear how to submit your request?",
    "Could you understand the current approval stage?",
    "Which information was requested too late?",
    "Were required documents clear before submission?",
    "Which status update would help you plan around approval?"
  ],
  "question_notes": [
    "Check whether requesters could identify the submission route and required starting information. Improve the entry instructions before interpreting incomplete requests as a failure to comply.",
    "Find which approval stage or owner the requester cannot interpret. Explain that stage's next step without promising an approval decision or an unsupported completion date.",
    "Identify a requirement disclosed after the requester could use it, then move its explanation earlier. Distinguish avoidable late requests from information that genuinely emerged later.",
    "Check whether supporting documents were described clearly enough to prepare before submission. Supply appropriate examples while keeping confidential commercial documents outside this feedback questionnaire.",
    "Identify the status information needed to plan dependent work, such as ownership or the next review point. Provide truthful updates without turning estimates into approval guarantees."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was it clear how to submit your request.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: could you understand the current approval stage.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which information was requested too late.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were required documents clear before submission.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which status update would help you plan around approval.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}