If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which step was hard to identify?
What part label was unclear?
What help reference was missing?

Author notes / illustrative keys where applicable:
1. Read for step friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for part identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help reference. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.