If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which items did you expect included?
What quantity was unclear?
What comparison would help?

Author notes / illustrative keys where applicable:
1. Read for contents expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for quantity clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for comparison. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.