{
  "title": "Promotion code clarity survey",
  "questions": [
    "Which condition was difficult to interpret?",
    "What explanation did the error provide?",
    "What example would help?"
  ],
  "question_notes": [
    "A difficult promotion condition identifies qualification wording that shoppers cannot apply confidently. Clarify verified exclusions without collecting private codes or assuming eligibility.",
    "The error explanation reveals whether a promotion's stated conditions connect to the rejection encountered. Clarify verified qualification wording and support routes, without requesting private codes or inferring a customer's entitlement to the offer.",
    "A useful example identifies how to explain the stated promotion rule in practice. Use labelled synthetic cases that follow current official conditions."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise discounts beyond valid terms."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Show verified exclusions beside the offer."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}