# Promotion code clarity survey

Understand confusion about published promotion conditions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which condition was difficult to interpret?

Answer: ____________________

## 2. What explanation did the error provide?

Answer: ____________________

## 3. What example would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. A difficult promotion condition identifies qualification wording that shoppers cannot apply confidently. Clarify verified exclusions without collecting private codes or assuming eligibility.
2. The error explanation reveals whether a promotion's stated conditions connect to the rejection encountered. Clarify verified qualification wording and support routes, without requesting private codes or inferring a customer's entitlement to the offer.
3. A useful example identifies how to explain the stated promotion rule in practice. Use labelled synthetic cases that follow current official conditions.

Interpretation caution: Do not promise discounts beyond valid terms.