# Property viewing feedback survey

Learn whether listing information prepared visitors for a viewing.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How closely did the viewing match the listing description?

Answer: ____________________

## 2. What information was missing before arrival?

Answer: ____________________

## 3. What practical question remains unanswered?

Answer: ____________________

## 4. Which listing detail needs a clearer description or photo?

Answer: ____________________

## 5. What follow-up information would help you evaluate suitability?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Differences between the listing and the visit identify descriptions that need verification. Separate presentation gaps from suitability preferences before revising published material or implying a purchase commitment.
2. Prearrival gaps affect whether visitors can reach the property and understand viewing arrangements. Improve verified directions and access information without requesting private journey histories or financial details.
3. An unanswered practical question reveals what the viewing failed to clarify. Route it to the responsible property contact; do not convert uncertainty into an unsupported suitability claim.
4. A description or photograph should explain a specific feature visitors could not understand beforehand. Verify the detail and image accuracy rather than using more appealing visuals to conceal limitations.
5. Follow-up needs show which verified facts would help a visitor compare options. Provide relevant factual references without giving financial advice or interpreting the viewing as agreement to proceed.

Interpretation caution: Do not collect sensitive financial details or imply a viewing is a commitment.


## Illustrative finding and follow-up

Observation: Example visitors find that a listing omits a practical detail important to their intended use.

Action to test: Clarify that detail in the listing and provide accurate follow-up information.

Follow-up: After testing the action, revisit this original observation: Example visitors find that a listing omits a practical detail important to their intended use. Repeat the relevant experience prompts with people who encountered the change. Compare specific explanations and sample differences; do not claim causation from the before-and-after responses.