If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How did you identify the point?
What usage instruction was unclear?
What maintenance information did you need?

Author notes / illustrative keys where applicable:
1. Read for identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for use clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for maintenance communication. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.