Which access step caused difficulty?
Read for access friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Public library digital access survey
Understand digital borrowing barriers.
Opens product registration. Example questions are not imported automatically.
WHAT TO READ · WHAT TO TEST
Observation
Users cannot distinguish account from device errors.
Interpretation boundary
Never collect login credentials.
Next experiment
Separate account and device troubleshooting.
Illustrative scenario. These are not real response counts or findings.
Read the answers carefully
What these answers cannot establish.
Never collect login credentials.
Users cannot distinguish account from device errors. This is an illustrative pattern, not observed customer data. Never collect login credentials.
A useful starting point
Three questions for this specific decision.
Understand digital borrowing barriers. These prompts examine access friction, explanation need, support route. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What explanation did you look for?
Read for explanation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
What support route did you use?
Read for support route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which access step caused difficulty? What explanation did you look for? What support route did you use?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Which access step caused difficulty?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Users cannot distinguish account from device errors.
Choose an action to test
Separate account and device troubleshooting.
Check the experience again
After testing this change—Separate account and device troubleshooting.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Users cannot distinguish account from device errors.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
From question to next step
Make the feedback useful.
Set the decision
Understand digital borrowing barriers.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Separate account and device troubleshooting.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which access step caused difficulty? | Optional free text; none or not applicable accepted | Read for access friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What explanation did you look for? | Optional free text; none or not applicable accepted | Read for explanation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What support route did you use? | Optional free text; none or not applicable accepted | Read for support route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for access friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Understand digital borrowing barriers.
What should I preserve in the second answer?
Read for explanation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for support route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Never collect login credentials.
What would a practical follow-up look like?
Separate account and device troubleshooting. After testing this change—Separate account and device troubleshooting.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Users cannot distinguish account from device errors.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Understand digital borrowing barriers.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Never collect login credentials. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
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