# Public library reservation survey

Clarify book-reservation experience.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the reservation status mean?

Answer: ____________________

## 2. Which pickup instruction was unclear?

Answer: ____________________

## 3. What reminder information was useful?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for status comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for pickup clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reminder usefulness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Do not collect borrowing histories.