If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What space did you try booking? Which usage condition was unclear? What confirmation detail did you need? Author notes / illustrative keys where applicable: 1. Read for booking target. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for condition clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for confirmation need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.