If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How did you locate the facility?
Which opening detail was unclear?
What access instruction was missing?

Author notes / illustrative keys where applicable:
1. Read for discovery route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for opening clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for access information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.