# Purchase order status survey

Clarify purchase-order states.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the status mean?

Answer: ____________________

## 2. Which pending step was unclear?

Answer: ____________________

## 3. What contact route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for state meaning.
2. Look for pending step.
3. Look for contact route.

Interpretation caution: Do not collect order identifiers.


## Illustrative finding and follow-up

Observation: Pending orders omit their current owner.

Action to test: Show the responsible process role.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Pending orders omit their current owner. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.