Where did you notice the change?
Read for discovery channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Mobility and public places / Survey guide
Mobility and public places · A focused questionnaire
Rail platform change survey
Improve changed-platform announcements.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE FINDING → ACTION
What people might say
Passengers learn changes after walking upstairs.
What you could investigate
Test notices before stair access.
Synthetic scenario, not a customer result.
Read the answers carefully
What these answers cannot establish.
Ask only travelers who encountered changes.
Passengers learn changes after walking upstairs. This is an illustrative pattern, not observed customer data. Ask only travelers who encountered changes.
A useful starting point
Three questions for this specific decision.
Improve changed-platform announcements. These prompts examine discovery channel, instruction friction, useful update. Choose only questions your audience can answer. A missing detail can be answered with none; do not assume an issue occurred.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What instruction was difficult to follow?
Read for instruction friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
Which update would have helped?
Read for useful update. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Where did you notice the change? What instruction was difficult to follow? Which update would have helped?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Passengers learn changes after walking upstairs.
Choose an action to test
Test notices before stair access.
Check the experience again
After testing this change—Test notices before stair access.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Passengers learn changes after walking upstairs.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Before you send it
Check what your wording assumes.
Would you agree that this entire experience was clear and easy?
Where did you notice the change?
The first wording assumes a positive outcome and combines clarity with ease. The revised prompt asks about the concrete situation; respondents may report no difficulty.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Where did you notice the change? | Optional free text; none or not applicable accepted | Read for discovery channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| What instruction was difficult to follow? | Optional free text; none or not applicable accepted | Read for instruction friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
| Which update would have helped? | Optional free text; none or not applicable accepted | Read for useful update. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Inside the product
Create a manual draft and check the questions
The real SurveyTeams screenshot shows a separate labelled synthetic event survey. It demonstrates the manual builder, not this questionnaire already loaded and not the task described in the software being evaluated.
- Start a draft with this decision in mind: Improve changed-platform announcements.
- Copy or select only applicable questions from this page. Add them as optional text prompts; the download is an editorial definition, not a product importer.
- Preview the respondent wording. Ask only travelers who encountered changes. Explain your actual response handling before distribution.
Creation and preview were exercised in the observed account. Distribution, results and other features are separate workflows and depend on account conditions.
Build with SurveyTeams
Adapt these questions in your own survey.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
Learn about the product ↗From question to next step
Make the feedback useful.
Set the decision
Improve changed-platform announcements.
Invite relevant voices
Ask after an adult respondent has encountered this specific situation. For draft-copy testing, show the actual material first; accept none or not applicable when the issue did not occur.
Choose an action
Test notices before stair access.
Before you send it
Questions, answered.
Who should answer?
Adult visitors, travelers and service operators who encountered the described information or arrangement. Ask only about the step each person actually encountered; voluntary responses are not automatically representative.
What does the first question help explain?
Read for discovery channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. It supports this decision: Improve changed-platform announcements.
What should I preserve in the second answer?
Read for instruction friction. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
How should I read the third answer?
Read for useful update. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. Ask only travelers who encountered changes.
What would a practical follow-up look like?
Test notices before stair access. After testing this change—Test notices before stair access.—ask people who encountered the changed arrangement whether this original issue still occurred or did not occur: “Passengers learn changes after walking upstairs.” Invite a concrete explanation, including none or not applicable. Compare participant context and sample differences; a before-and-after survey alone does not establish causation.
Can I load this automatically in SurveyTeams?
The page offers text, CSV, JSON and Markdown downloads plus manual copying. Registration does not import the questionnaire. Use account-supported features and verify your own response-handling arrangements.
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