# Rail ticket machine survey

Identify ticket-machine decision barriers.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which ticket choice needed explanation?

Answer: ____________________

## 2. What happened before you stopped?

Answer: ____________________

## 3. What help did you seek?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for choice clarity.
2. Look for abandonment context.
3. Look for help route.

Interpretation caution: Do not request payment details.


## Illustrative finding and follow-up

Observation: Zone choices lack destination examples.

Action to test: Add destinations beside zone choices.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Zone choices lack destination examples. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.