If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which category was difficult to identify?
What instruction needed explanation?
What example would clarify the policy?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: staff cannot classify draft and final records consistently.
2. An unclear instruction identifies where users cannot connect the documented rule to a routine administrative step. Refer the explanation to the responsible policy owner, without converting survey interpretations into legal retention advice.
3. Turn the requested improvement into a testable next step. One illustrative action is: publish approved category examples.