{
  "title": "Internal records retrieval survey",
  "questions": [
    "Which record label was unclear?",
    "Where did you expect the document?",
    "What search aid would help?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: people search by project name but records use reference codes.",
    "The expected document location reveals a mismatch between record organization and users' retrieval habits. Improve approved references or labels while preserving access controls; discoverability does not authorize disclosure of restricted records.",
    "Turn the requested improvement into a testable next step. One illustrative action is: add searchable project-name aliases where appropriate."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect confidential record contents."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Add searchable project-name aliases where appropriate."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}