If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which record label was unclear?
Where did you expect the document?
What search aid would help?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: people search by project name but records use reference codes.
2. The expected document location reveals a mismatch between record organization and users' retrieval habits. Improve approved references or labels while preserving access controls; discoverability does not authorize disclosure of restricted records.
3. Turn the requested improvement into a testable next step. One illustrative action is: add searchable project-name aliases where appropriate.