If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What made the introduction easy or difficult? Which next step needed explanation? What feedback did you want afterward? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: referrers receive no confirmation of the introduction. 2. An unclear next step shows where a voluntary introduction lacks responsibilities or expectations. Clarify who contacts whom under the agreed process, without treating a referral as permission for unrestricted marketing contact. 3. Turn the requested improvement into a testable next step. One illustrative action is: send an appropriate acknowledgment and next step.