If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What item did the reminder concern?
What timing felt unhelpful?
What reminder control was missing?

Author notes / illustrative keys where applicable:
1. Read for item context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing fit. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for control need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.