{
  "title": "Refund status clarity survey",
  "questions": [
    "What status did the update describe?",
    "Which timing reference was unclear?",
    "What contact information would help?"
  ],
  "question_notes": [
    "The status users understood identifies whether an update communicates the actual refund stage. Compare the interpretation with verified process labels without inferring payment completion.",
    "An unclear timing reference reveals confusion between refund approval, processing and receipt. Label the actual stage and official conditions separately, without promising when funds will arrive or interpreting payment obligations.",
    "Helpful contact information identifies the support route customers need for unresolved refund questions. State verified scope without promising receipt timing or interpreting payment obligations."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect bank or card information."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain the distinct process stages."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}