# Removal service handoff survey

Improve move completion communication.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What completion step was described?

Answer: ____________________

## 2. Which unresolved item was unclear?

Answer: ____________________

## 3. What follow-up route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for completion scope.
2. Look for open item.
3. Look for follow-up.

Interpretation caution: No private property details.


## Illustrative finding and follow-up

Observation: Handoffs omit unresolved administrative items.

Action to test: List agreed open items separately.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Handoffs omit unresolved administrative items. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.