{
  "title": "Repair collection experience survey",
  "questions": [
    "Which check was explained at collection?",
    "What ongoing-use instruction was missing?",
    "What reference would help?"
  ],
  "question_notes": [
    "The check explained at collection identifies what verification information accompanied the repaired item. Distinguish documented checks from assumptions about its overall condition.",
    "Missing ongoing-use guidance identifies a handoff information gap after the repair is completed. Point to current provider-approved instructions, without inventing technical advice or treating the repaired item's collection as proof of safe operation.",
    "A useful reference identifies guidance or support customers need after collection. Use provider-approved material without inventing technical instructions or treating collection as proof of safe operation."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise repair reliability without evidence."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide a clear verified completion summary."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}