# Repair collection experience survey

Improve instructions when a repaired item is returned.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which check was explained at collection?

Answer: ____________________

## 2. What ongoing-use instruction was missing?

Answer: ____________________

## 3. What reference would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. The check explained at collection identifies what verification information accompanied the repaired item. Distinguish documented checks from assumptions about its overall condition.
2. Missing ongoing-use guidance identifies a handoff information gap after the repair is completed. Point to current provider-approved instructions, without inventing technical advice or treating the repaired item's collection as proof of safe operation.
3. A useful reference identifies guidance or support customers need after collection. Use provider-approved material without inventing technical instructions or treating collection as proof of safe operation.

Interpretation caution: Do not promise repair reliability without evidence.