# Repair estimate clarity survey

Improve understanding before approving repair work.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which proposed task needed explanation?

Answer: ____________________

## 2. What alternative was unclear?

Answer: ____________________

## 3. What evidence would help you decide?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. A proposed task needing explanation identifies work the customer cannot connect to the repair assessment. Use provider-approved scope without diagnosing the item.
2. An unclear alternative reveals whether the estimate explains available choices and their verified scope. Refer to provider-approved assessment information, without diagnosing the item or promising that an alternative repair is feasible or safe.
3. Evidence useful for deciding identifies the assessment reference customers need to compare proposed work. Verify its source without promising feasibility, safety or a particular result.

Interpretation caution: Do not give unverified technical safety advice.


## Illustrative finding and follow-up

Observation: Clients cannot distinguish required repair from optional maintenance.

Action to test: Explain each verified task's purpose and scope.

Follow-up: After trying the change, repeat “Which proposed task needed explanation?” with people who experienced it. Check whether they still describe the original issue: clients cannot distinguish required repair from optional maintenance. Compare explanations and sample context, rather than claiming the change caused an improvement.