{
  "title": "Repair service feedback survey",
  "questions": [
    "Was the proposed work explained clearly?",
    "Were progress updates useful?",
    "Did the completed work address the issue you reported?",
    "Were remaining limitations of the repair explained?",
    "What confirmation would help you understand the completed work?"
  ],
  "question_notes": [
    "A clear explanation helps clients distinguish the reported fault, proposed intervention and optional work. Identify missing scope information before revising the estimate; clarity does not establish diagnostic accuracy.",
    "Useful updates answer questions that arise while an item is unavailable. Separate status, changed expectations and required client decisions when improving communication, rather than increasing message frequency automatically.",
    "The response connects the original complaint with the customer's experience after collection. Investigate unresolved symptoms through the repair team's established process; perceived improvement alone does not prove technical reliability.",
    "Understanding unresolved constraints helps customers distinguish completed work from conditions that remain. Check whether the completion summary explains those boundaries without implying guaranteed future performance.",
    "Requested confirmation identifies what evidence or description is missing at collection. Provide a verified completion summary appropriate to the reported issue, rather than promising tests that were not performed."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was the proposed work explained clearly.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were progress updates useful.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: did the completed work address the issue you reported.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were remaining limitations of the repair explained.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what confirmation would help you understand the completed work.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}