{
  "title": "Restaurant dining feedback survey",
  "questions": [
    "How did the food match your expectations?",
    "How attentive was the service when you needed help?",
    "What would improve a future visit?",
    "Were menu descriptions clear enough to choose confidently?",
    "Which service moment would you change first?"
  ],
  "question_notes": [
    "Compare the food experienced during the visit with the diner's expectations, allowing specific differences. Keep this judgment separate from waiting, ordering and assistance problems.",
    "Check whether assistance was available and useful at the moment it was needed. Investigate the service step rather than turn a general rating into a staff judgment.",
    "Collect a concrete change for a future visit and identify which operational step it concerns. A preference is a proposal to investigate, not evidence of universal demand.",
    "Locate menu wording that made choosing difficult, then verify the relevant description with the venue. Route allergy or safety concerns through its established urgent process.",
    "Prioritize a specific service moment for investigation rather than average every part of dining together. Compare the reported context before assigning responsibility or changing the whole service."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: how did the food match your expectations.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: how attentive was the service when you needed help.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what would improve a future visit.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were menu descriptions clear enough to choose confidently.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which service moment would you change first.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": {
    "send_when": "Guests shortly after the specific visit, with separate context for dine-in and takeaway.",
    "decision_owner": "The venue manager separates ordering, waiting and food/service comments. Route allergy or safety concerns through the existing urgent process.",
    "followup": "Change the named service step, then ask guests on comparable service periods about that experience. Keep comments distinct from operational timing measurements; repeat visits alone do not establish satisfaction.",
    "response_handling": "Avoid collecting medical histories or naming individual staff in public examples. Give an appropriate private contact for a specific complaint; do not promise this survey triggers compensation."
  },
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}