# Restaurant ordering experience survey

Improve communication when guests place an order.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which ordering step was unclear?

Answer: ____________________

## 2. What option needed explanation?

Answer: ____________________

## 3. What staff guidance would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear ordering step identifies where guests cannot determine the expected action. Explain the actual process without requesting personal dietary or medical information.
2. An unexplained option identifies where an ordering choice lacks a clear description or actual available alternative. Refer to verified menu information, without inferring dietary suitability or requesting medical details from guests.
3. Helpful staff guidance identifies what should be explained at the ordering point. Use verified menu options and appropriate contact scope without promising unsupported modifications.

Interpretation caution: Do not promise accommodation without verification.


## Illustrative finding and follow-up

Observation: Guests cannot tell whether modifications are available.

Action to test: Explain verified modification choices.

Follow-up: After trying the change, repeat “Which ordering step was unclear?” with people who experienced it. Check whether they still describe the original issue: guests cannot tell whether modifications are available. Compare explanations and sample context, rather than claiming the change caused an improvement.