{
  "title": "Restaurant payment experience survey",
  "questions": [
    "Which bill item needed explanation?",
    "What payment option was unclear?",
    "What process change would help?"
  ],
  "question_notes": [
    "An unexplained bill item identifies a charge label guests cannot connect to the stated purchase. Seek approved descriptions rather than collecting payment details or judging obligations.",
    "An unclear payment option reveals whether end-of-meal instructions distinguish supported methods or applicable conditions. Explain current official choices, without collecting payment information or interpreting legal rights and payment obligations.",
    "A proposed process change identifies how payment instructions or sequencing could become clearer. Confirm supported methods and actual billing guidance before revising the flow."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect payment-card information."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Use clear approved bill descriptions."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}