# Retail appointment shopping survey

Clarify shopping appointment preparation.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did you expect from the appointment?

Answer: ____________________

## 2. Which preparation detail was unclear?

Answer: ____________________

## 3. What location information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for expectation.
2. Look for preparation.
3. Look for location.

Interpretation caution: Do not collect purchase budgets.


## Illustrative finding and follow-up

Observation: Bookings omit the meeting point.

Action to test: Specify the public meeting location.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Bookings omit the meeting point. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.