# Retail click reservation cancel survey

Improve reservation cancellation guidance.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you find cancellation?

Answer: ____________________

## 2. What deadline did you understand?

Answer: ____________________

## 3. What acknowledgment was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for route discovery.
2. Look for deadline clarity.
3. Look for acknowledgment.

Interpretation caution: Not advice about cancellation rights.


## Illustrative finding and follow-up

Observation: Cancellation actions give no state confirmation.

Action to test: Confirm the verified cancellation state.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Cancellation actions give no state confirmation. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.