# Retail digital receipt survey

Improve digital receipt instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. How did you locate the receipt?

Answer: ____________________

## 2. Which label needed explanation?

Answer: ____________________

## 3. What retrieval option was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for retrieval. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for label clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for alternative route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Never request transaction identifiers.