# Retail fitting room process survey

Improve fitting-room instructions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which queue instruction was unclear?

Answer: ____________________

## 2. What return-item step was confusing?

Answer: ____________________

## 3. What assistance information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for queue clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for item handling. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Avoid body measurements.