# Retail gift card instructions survey

Assess gift-card usage descriptions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you expect usage allowed?

Answer: ____________________

## 2. Which restriction was unclear?

Answer: ____________________

## 3. What balance-check route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for usage scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for restriction clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for balance route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Never request gift-card numbers.