If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which availability status did you see?
What store context was unclear?
What verification option was missing?

Author notes / illustrative keys where applicable:
1. Read for status exposure. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for store scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for verification route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.