{
  "title": "Order confirmation clarity survey",
  "questions": [
    "What did the confirmation establish?",
    "What next-step information was missing?",
    "What detail should appear first?"
  ],
  "question_notes": [
    "What the confirmation established identifies whether shoppers understood the order's actual recorded stage. Distinguish acknowledgment from payment completion or dispatch using verified information.",
    "Missing next-step context reveals what shoppers need after an order is recorded, such as status guidance or a support route. Provide verified information without treating an acknowledgment as proof of dispatch or fulfillment.",
    "The detail wanted first identifies the priority information customers need after ordering. Put accurate status and next steps prominently without implying fulfillment has occurred."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not expose order or payment identifiers."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Label the order's actual stage clearly."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}