# Order confirmation clarity survey

Improve the first message after a purchase.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the confirmation establish?

Answer: ____________________

## 2. What next-step information was missing?

Answer: ____________________

## 3. What detail should appear first?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. What the confirmation established identifies whether shoppers understood the order's actual recorded stage. Distinguish acknowledgment from payment completion or dispatch using verified information.
2. Missing next-step context reveals what shoppers need after an order is recorded, such as status guidance or a support route. Provide verified information without treating an acknowledgment as proof of dispatch or fulfillment.
3. The detail wanted first identifies the priority information customers need after ordering. Put accurate status and next steps prominently without implying fulfillment has occurred.

Interpretation caution: Do not expose order or payment identifiers.