If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What condition did you expect?
Which condition label was unclear?
What evidence would help?

Author notes / illustrative keys where applicable:
1. Read for condition expectation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for label meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for evidence need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.