# Retail repair dropoff survey

Improve retail repair intake information.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which intake instruction was unclear?

Answer: ____________________

## 2. What receipt detail did you need?

Answer: ____________________

## 3. What progress route was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for intake clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for receipt need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for progress channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Exclude serial numbers and personal data.