# Retail reserve item survey

Clarify reservation confirmations.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What item did you expect held?

Answer: ____________________

## 2. Which collection deadline was unclear?

Answer: ____________________

## 3. What confirmation information was missing?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for item expectation.
2. Look for deadline clarity.
3. Look for confirmation.

Interpretation caution: No claim a reservation guarantees stock.


## Illustrative finding and follow-up

Observation: Reservations omit the holding period.

Action to test: State the verified holding deadline.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Reservations omit the holding period. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.