{
  "title": "Return label instruction survey",
  "questions": [
    "Which printing instruction was unclear?",
    "What drop-off information was missing?",
    "What alternative would help?"
  ],
  "question_notes": [
    "An unclear printing instruction identifies a practical step preventing customers using the return label. Explain supported formats or official help without collecting tracking details.",
    "Missing drop-off context identifies a practical handoff gap after obtaining a return label. Provide verified collection-point references and conditions, without treating label generation as proof that a return has been accepted.",
    "A helpful alternative identifies what customers need when the usual label route is unsuitable. Confirm which return options actually exist before describing them as available."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not imply label methods that are unavailable."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain verified return options clearly."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}