# Return label instruction survey

Improve practical guidance for returning a parcel.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which printing instruction was unclear?

Answer: ____________________

## 2. What drop-off information was missing?

Answer: ____________________

## 3. What alternative would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear printing instruction identifies a practical step preventing customers using the return label. Explain supported formats or official help without collecting tracking details.
2. Missing drop-off context identifies a practical handoff gap after obtaining a return label. Provide verified collection-point references and conditions, without treating label generation as proof that a return has been accepted.
3. A helpful alternative identifies what customers need when the usual label route is unsuitable. Confirm which return options actually exist before describing them as available.

Interpretation caution: Do not imply label methods that are unavailable.