# Ride share trip status survey

Clarify trip-status messages.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What did the status tell you?

Answer: ____________________

## 2. Which next action was unclear?

Answer: ____________________

## 3. When did you need another update?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for status interpretation.
2. Look for action clarity.
3. Look for update timing.

Interpretation caution: Do not collect driver personal details.


## Illustrative finding and follow-up

Observation: Waiting messages omit pickup changes.

Action to test: Add pickup-change guidance to status.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Waiting messages omit pickup changes. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.