If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What commitment did you understand?
Which timing phrase was ambiguous?
What status definition was missing?

Author notes / illustrative keys where applicable:
1. Read for commitment meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for status scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.