If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Where did diversion instructions begin? Which turn was hard to identify? What onward-route information was missing? Author notes / illustrative keys where applicable: 1. The first instruction shows whether the signed route begins where users need it. 2. The difficult turn identifies a junction requiring an on-site signage check. 3. The missing onward detail locates a break in the route instructions.