# Salon consultation clarity survey

Improve agreement about a requested service.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which option needed explanation?

Answer: ____________________

## 2. What result did you discuss?

Answer: ____________________

## 3. What information would help set expectations?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An option needing explanation identifies service wording that does not communicate its scope or relevant conditions. Clarify provider-approved choices without guaranteeing results.
2. The discussed result reveals whether the consultation established a shared description of the requested service. Clarify actual scope and relevant boundaries, without treating agreement on an expectation as a guarantee that the result is achievable.
3. Information needed to set expectations identifies the practical limit or upkeep context missing from the discussion. Verify it with the provider without assuming the desired result is achievable.

Interpretation caution: Do not promise results or request medical details.


## Illustrative finding and follow-up

Observation: Clients cannot distinguish maintenance needs across options.

Action to test: Explain verified upkeep expectations.

Follow-up: After trying the change, repeat “Which option needed explanation?” with people who experienced it. Check whether they still describe the original issue: clients cannot distinguish maintenance needs across options. Compare explanations and sample context, rather than claiming the change caused an improvement.