{
  "title": "Salon appointment feedback survey",
  "questions": [
    "Were your preferences understood before the service began?",
    "How closely did the result match what was agreed?",
    "What would improve your next appointment?",
    "Was the planned service and its scope explained clearly?",
    "What follow-up guidance would help you maintain the result?"
  ],
  "question_notes": [
    "Check whether the consultation established the client's preferences before work began. Clarify how the agreed service was understood rather than assume a pleasant conversation established alignment.",
    "Compare the delivered result with the service actually agreed during consultation. Distinguish an unmet agreement from a new preference expressed after completion of the service.",
    "Identify one appointment change linked to the experienced service, such as consultation or coordination. Investigate feasibility without promising a particular cosmetic or health outcome.",
    "Check whether the client understood the planned service's scope before it began. Explain verified inclusions and boundaries rather than infer agreement from attendance alone.",
    "Find the guidance needed to understand appropriate maintenance of the result. Supply verified service information without inventing health claims or treating feedback as a professional assessment."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were your preferences understood before the service began.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: how closely did the result match what was agreed.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what would improve your next appointment.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was the planned service and its scope explained clearly.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what follow-up guidance would help you maintain the result.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}