If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which environment did you think this was? What visual cue helped? What data warning was missing? Author notes / illustrative keys where applicable: 1. Read for environment awareness. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for useful cue. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for data handling. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.