If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which menu detail was unclear?
What ordering instruction needed explanation?
What update route was missing?

Author notes / illustrative keys where applicable:
1. Read for menu clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for ordering guidance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for update channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.