If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which route information did you use?
What collection instruction was unclear?
Which update channel worked best?

Author notes / illustrative keys where applicable:
1. The route information used identifies the map or message the family relied on.
2. The unclear collection step shows which instruction needs clarification.
3. The useful channel identifies where changed collection details are likely to be seen.