# Website search experience survey

Learn whether users can find the information they meant to find.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What were you looking for?

Answer: ____________________

## 2. Did the results contain a useful answer?

Answer: ____________________

## 3. Which words would you use to describe the missing item?

Answer: ____________________

## 4. Which result title looked promising but was not useful?

Answer: ____________________

## 5. What information should a result preview include?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Capture the sought item in the respondent's own words before judging search quality.
2. Check usefulness for the original need; a result containing the searched words may still fail the task.
3. Collect alternative vocabulary without asking for confidential names, document contents, or personal identifiers.
4. Identify a mismatch between a promising title and the result so ranking and preview problems are distinguished.
5. Find decision information that belongs in the preview rather than simply making snippets longer.

Interpretation caution: Do not assume zero-result searches are all misspellings.